How to fix a frozen Apple iPad

How to 10:07, Apr 07 2010

We show you what to do if your iPad ever freezes or becomes unresponsive

While Apple has done its best to make the iPhone OS incredibly stable on the new Apple iPad, every device has a few hiccups now and then. Occasionally, your iPad may freeze or hang during usage and it also might not respond to the Home button, Sleep/wake button or the touchscreen.

Here are three measures you can take if your iPad ever becomes unresponsive:

  • Restart the iPad: Press and hold down the sleep/wake on the front of the iPad for few seconds until the red slider appears, slide this across to shut the iPad down. Restart the iPad by pressing the Sleep/wake button on the top until the Apple logo appears.
  • Reset the iPad: If restarting the iPad doesn't work, you will need to reset it. You can do this by pressing the Home button and the Sleep/wake button on the top the iPad's case and holding them down at the same time for 10 seconds. The iPad should then reset itself.

Restore the iPad

If neither of these two options fixes your unresponsive iPad, you will need to restore the iPad to its original factory settings:

  1. First make sure you have a USB 2.0 connection cable from Apple and the latest version of iTunes installed
  2. Connect the iPad to your Mac or PC and launch iTunes
  3. In the Devices section click on the iPad icon then the Summary tab, and then click on the Restore button
  4. When prompted, click on Back Up to back up all your iPad's files and settings
  5. Then click on the Restore button

This will restore your iPad to its factory settings and install the latest version of the iPad operating software. Once this is completed, the iPad will restart.

You can now restore all of your iPad's media and settings from your most recent back up file.


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